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What is Five Star Wellbeing Audit?

Utilising over 65 years of experience, our unique Five Star Wellbeing Audit objectively evaluates your wellbeing policies, protocols, and arrangements against current best practice techniques. It acknowledges aspects of internationally recognised wellbeing performance guidance (including ISO 45003, CIPD model) and is reflective of the recognised PLAN – DO – CHECK – ACT management cycle.  

Our Five Star Wellbeing Audit focuses on the key aspects of your wellbeing performance and offers a structured path for continual improvement towards best practice. 

What does the Wellbeing Audit include and how is it carried out?

The Five Star Wellbeing Audit is undertaken using the following process of objective verification.

The auditor will review all aspects of the organisation’s wellbeing management processes and supportive arrangements against the requirements of the Five Star Wellbeing Audit specification. The auditor will also assess the effectiveness of implementation of these arrangements through observation of relevant agreed site(s) and sampling of operational activities.

During the audit process, management, staff, and relevant stakeholders will be interviewed (as agreed) informally and formally, to discuss aspects of wellbeing management performance relevant to their roles and responsibilities.

After the interviews, a consolidation and verification exercise will be undertaken to enable organisations to respond the auditor’s questions, queries and provide additional documentation if required.

A subsequent report is produced identifying the strengths and areas for improvement within the organisation’s wellbeing management arrangements, focusing on key outcomes, observations and recommendations for continual improvement.

Wellbeing Audit 2023: Audit delivery process step

The audit model is based upon the recognised Plan – Do – Check – Act (PDCA) management cycle and is aligned with our Five Star suite of best practice audit products.

The four sections of the audit (leadership, commitment and planning / implementation / performance monitoring / evaluation and continual improvement) are based upon the PDCA component elements and are also inclusive of the recognised five domains of wellbeing, namely:

  • Health
  • Good Work
  • Values and Beliefs
  • Relationships and Voice
  • Personal Growth

Each section is made up of a number of individual component elements relative to the overall theme of the section.

The recommendations arising from the audit against the criteria requirements of the Five Star Wellbeing Audit, are presented within the audit report. The report identifies the strengths and areas for improvement within the organisation’s health, safety and wellbeing management systems. The report also includes observations and recommendations, together with action planning, for consideration, together with a quantified (graded) outcome.

What are the outcomes of the audit and is further support available?

It is becoming increasingly recognised that poor employee wellbeing not only results directly in increased costs to an organisation, through increased working days lost, having a less engaged and therefore a less productive workforce, and having increased levels of presenteeism, but also increases the risk of accident or injury. The business benefits of implementing wellbeing programmes are also becoming clearer. Deloitte’s research suggests an average Return on Investment (ROI) of 4:1 from such programmes and Anglian Water recently reported an ROI of 8:1 from their wellbeing programme.

The issue of employee wellbeing has quickly moved from being an internal HR function to a priority issue for top management within organisations.

The Five Star Wellbeing Audit offers organisations an independent benchmark analysis of their current status relating to wellbeing management and associated arrangements. The audit will provide a structured route toward best practice in this aspect of management and will enable an organisation to prioritise resources accordingly.

The audit outcome will also provide stakeholders (both internal and external) with confirmation of the organisation’s commitment toward employee wellbeing and business improvement overall. Achieving a five star rating gives you the opportunity to apply for the prestigious Shield of Honour award and be recognised as the ‘best of the best’.

Why choose us?

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    Our audit and consultancy products are regularly reviewed to meet customer needs, expectations and sector best practice

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    Consistently high standards of service are achieved through a robust quality assurance process including auditor standardisation, training and performance monitoring

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    Our technical specialists serve on strategic committees for occupational health, safety, environmental and wellbeing standards

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    We have a unique internationally recognised best practice (Five Star) audit process

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    Industry recognition from awards such as the prestigious Shield, Sword or Globe of Honour.

Our audit and consultancy services are internationally recognised and are the best way to ensure your wellbeing systems (and associated arrangements) are suitable for your business requirements, promote continual improvement and are effectively implemented.

As part of our own quality control processes, we ensure:

"The service and advice was constructive and helpful and has helped us to raise and improve our standards year after year. I have found British Safety Council auditors to be friendly and very easy to work with."

James Richard Finch HIS Environmental Co-ordinator, Liverpool Bulk Terminal.


Here is a list of common questions that people ask us. If you can’t find what you’re looking for please email [email protected] or call us on +44 (0)20 8741 1231.

What audits does the British Safety Council offer?

We currently offer a range of audit products and services including our best practice Five Star Wellbeing Audit, Five Star Occupational Health and Safety, Five Star Environmental and Five Star Integrated audits. We also offer certification audits to the ISO 14001 (2015) standards and the ISO 45001 standard (when issued). A bespoke sector-specific systems review service (safety and environmental) is also available and provides a baseline indication of how effectively your safety, health and/or environmental systems are being implemented across multiple sites or within specific departments.

Five Star Occupational Health and Safety Audit - what is it?

Our Five Star Audit is an internationally recognised, quantified and comprehensive audit process used by organisations to compare their health and safety management system against best practice technique and current trends.

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Five Star Occupational Health and Safety Audit - what is changing?

The current specification continues to offer you the opportunity to progress toward a best practice occupational health and safety management system(s) and the business benefits this can produce. The specification aligns best practice safety management indicators (including leadership and stakeholder engagement) against a Plan - Do - Check - Act management model.
As part of the British Safety Council’s commitment to the continual product-improvement, together with a recognition of recent developments in legislative and safety management trends, our five-star audit specification(s) are reviewed on an annual basis.

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Five Star Environmental Audit - what is it?

Our Five Star Environmental Audit is an internationally recognised audit process used by leading organisations to compare their environmental performance against best practice and current trends.

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What is the Sword of Honour?

The Sword of Honour is an award scheme available to organisations that have achieved a five-star rating in our Five Star Occupational Health and Safety Audit. A separate award process is independently adjudicated and only those submissions from five star organisations, which meet defined criteria, are awarded the sword of honour status. A true recognition of excellence in health and safety management.

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What is the Globe of Honour?

The Globe of Honour is an award scheme available to organisations that have achieved a five-star rating in our Five Star Environmental Audit. A separate award process is independently adjudicated and only those submissions from five star organisations, which meet defined criteria, are awarded the globe of honour status. A true recognition of excellence in environmental management.

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You might also be interested in

Five Star Wellbeing Supplementary Audit

The Five Star Wellbeing Supplementary Audit audit should be undertaken within three months of completing a Five Star Occupational Health and Safety Audit.

ISO 45003 - Health and safety management of psychosocial risk recognition audit

ISO 45003 is a guidance framework, exploring how to recognise psychological hazards that can affect worker wellbeing, and actions that can be taken to manage them. It is written to complement and expand on ISO 45001, the internationally recognised standard for an Occupational Health and Safety Management System.

Free Consultation

No matter what stage you are at with your health, safety and wellbeing initiatives, our free initial consultation will help you to understand priorities, next steps and areas of focus for your organisation.